Will One Negative Feedback Ruin Your Fiverr Gig?

If you’ve looked at my Fiverr gigs lately, you’ll see that there are a couple of negative feedbacks. They annoy me, but I’ve just put up a rebuttal and left them there.

You see, for me those negative feedbacks aren’t going to instantly ruin my Fiverr gig. I’ve got 800+ reviews on one of those gigs, so three negatives is relatively minor. However, three negatives could really cause some people damage.

The Negatives vs. The Positives

If you’re worried about negative feedbacks affecting your Fiverr gig, you need to consider the number of positive comments you have. I think the majority of buyers will look at the rating before actually checking out the reviews. If the rating is 100%, then there is a high chance people will still buy. That can still happen with the odd negative review.

The problem comes if you don’t have that many positive reviews. You look like a new seller (even if it’s just the case that people aren’t leaving feedback) so just one negative will really stand out and not in a good way. People worry that that one bad experience will be their experience later on, and they look for someone with a better rating to order from.

People Expect Negatives

When you fulfil more and more orders, you’re going to get people you can’t impress. I’ve seen it with the biggest companies. Just look at the likes of Microsoft, Apple, Amazon and Google. They’ve all had bad reviews, but that hasn’t stopped people buying their products. It doesn’t stop developers creating apps or customers signing up for services.

You see, people expect negatives when you sell a lot. If they don’t see the negatives it can set off some alarm bells. There is the thought that you cover up the negatives or that you bribe people to get rid of the black marks.

The negatives show that you are human. They show others that you don’t please everyone, and that’s to be expected. One negative remark out of 500 orders isn’t going to stop that many people buying because they expect to see that someone wasn’t happy.

It’s About Your Reaction on Your Fiverr Gig

When someone sees a negative feedback, they’re looking into the details and the way that you react. I’ve seen some sellers react in very negative ways and that does way more harm than good. Reacting like this shows that you’re not professional.

But you do need to give some sort of rebuttal. This shows your side of the story and what you’ve done to try and fix problems. It shows that you’re not completely to blame, but that you’re sorry you couldn’t please the buyer this time. That puts the faith back in you as a seller for future buyers.

Hopefully that gives you a little more insight into negative feedback on Fiverr gigs. They don’t have to mean the end of your Fiverr gig, but it all depends on other factors.

If you’ve been hit with negative feedback and would like to improve your Fiverr gig, why not purchase my gig to help you? I will offer a comprehensive report looking into many different aspects of your gig, including the description, title and tags, to help improve your chances of sales.